1bet Casino Contact and Support

Give support a second go by writing to [email protected] and setting out dates, amounts and what you expected. A senior team reads it and replies with a decision. If that result still leaves you unhappy, the next step is taking the matter to the Malta Gaming Authority, our regulator.

Your registered e-mail address and full name are enough, plus the last four digits of a payment card if money is involved. Support never asks for your password, and nobody will request it by chat or by mail. Treat any request for it as a red flag and stop the conversation there.

Checks usually wrap up inside 49 hours from the moment your documents arrive in full. Blurred images or a missing page restart the clock, so send sharp photos of all three items at once. Watch your inbox for a note from [email protected] when it lands.

Both requests belong with [email protected], whether you want a copy of what is held or want it erased. Include your registered e-mail so the team can match the account, and expect a reply once identity is confirmed. Some records stay on file where the licence requires it.

Chat and mail both work in English, German, Finnish and Norwegian, so pick whichever you think in. Conversations in English run all day, every day, as the other three languages depend on the agent on duty. Say your language up front so the right person picks it up.

Reach the team at any hour, because chat, mail and the Australian line all run around the clock, seven days a week, including public holidays. Night owls and weekend players get the same answers as weekday callers. Nothing waits for Monday morning.